AgiBot Product After-Sales Service Policy(All Models Overseas) 

1. Preface

AgiBot Innovation (Shanghai) Technology Co., Ltd. (hereinafter referred to as "AgiBot") has formulated the after-sales services policy for AgiBot robot products in accordance with local laws and regulations and AgiBot's relevant service policies. AgiBot will provide relevant services based on this service policy. This policy will be updated with product updates and market development factors, and AgiBot has the final interpretation right of this policy.

2. Scope of Application

This policy only applies to the robot series (AGIBOT A2, AGIBOT A2-W, AGIBOT G1, AGIBOTG2, AGIBOT X2, AGIBOT D1) sold by AgiBot in non-Chinese Mainland regions (Hong Kong, Macao,Taiwan, and other overseas countries and regions).

3. Repair Request Method

Service Email: AfterSalesService@agibot.com

Service Hotline: +86-400-186-0818 (9am to 9pm, UTC+8, Chinese language support)

Instant Messaging Support: WeChat, WhatsApp (Group chat initiated by order salesperson)

Service Hours: 7×12 hours (excluding Chinese national legal holidays)

Response Time: During service hours, we commit to providing the first response within 30 minutes after receiving a service request.

4. Service Process

a. Request Accepted:

You can submit service requests via the official service hotline, instant messaging software, or service email. Please provide the Serial Number, fault description, and valid purchase proof.

b. Diagnosis and Solution:

Customer service will respond within 30 minutes (during service hours) and conduct remote diagnosis. Based on the diagnosis results, solutions such as remote guidance and on-site service appointment will be provided.

c.Repair process:

Repair Turnaround Time: After remote diagnosis of the product, repair measures will be provided within seven working days (advance communication will be made in special circumstances).